Hijau444 Privacy Policy – Malaysian Member Personal Data Protection

1Introduction & Scope of Privacy Policy

Hijau444 ("we", "our platform") is fully committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy explains in detail how we handle your personal information — from how we collect it, the purposes it is used for, who it may be shared with, and how you can manage your rights regarding that data.

As a digital entertainment platform operating in Malaysia, we are bound by the Personal Data Protection Act 2010 (PDPA) and take this responsibility very seriously. We believe that member trust is our most valuable asset, and personal data protection is the foundation of that trust.

This policy applies to all services offered by hijau444, including the hijau444.win website, Android and iOS mobile apps, and all our official communication channels. Any third-party services accessible via links from our platform are governed by their own privacy policies, and hijau444 is not responsible for the privacy practices of those parties.

2Personal Information We Collect

Hijau444 collects your personal information through several methods depending on your interaction with our platform. The following are the categories of information we collect:

We only collect information that is genuinely necessary to provide our services safely and efficiently. We do not collect sensitive information such as biometric data, health information, or political views unless required by law.

3How We Use Your Information

Hijau444 uses collected personal information solely for lawful and transparent purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your account on the hijau444 platform, including the required KYC process.
• Transaction Processing: Processing all fund deposits and withdrawals securely and accurately using the bank account information you have registered.
• Customer Service: Providing effective technical support and assistance when you contact our team via Live Chat or email.
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and platform abuse.
• Platform Improvement: Analysing usage patterns in aggregate to improve user experience, platform performance, and game variety.
• Marketing Communications: Sending promotional information, the latest bonuses, and exclusive offers — only if you have given consent to receive such communications.
• Legal Compliance: Fulfilling reporting and compliance obligations required by law and competent authorities.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support tools.

4Sharing Information with Third Parties

Hijau444 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in certain limited and strictly controlled situations, we may share your information with the following parties:

• Payment Service Providers: Required transaction information is shared with approved payment gateway providers, banks, and digital wallets to process your deposits and withdrawals.
• Game Providers: Basic game data is shared with our game software providers for result verification and legitimate game record maintenance purposes.
• KYC Service Providers: Identity information is shared with approved third-party identity verification service providers for compliance purposes.
• Authority: In cases required by Malaysian law, court orders, or official requests from authorised law enforcement agencies.
• Technology Service Providers: Cloud infrastructure and cybersecurity service providers required to operate the hijau444 platform securely.

All third parties involved are bound by strict confidentiality agreements and may only use shared data for the specified purposes. hijau444 ensures every third-party partner adheres to data protection standards equal to or higher than our own.

5Data Security Measures

The security of your personal data is hijau444's highest priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

• Data in Transit Encryption: All communication between your browser or app and hijau444's servers is secured by TLS 1.3 protocol with 256-bit SSL encryption.
• Stored Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form using the latest encryption algorithms.
• Strict Access Control: Only authorised personnel with a clear job-related need may access member personal data, and all access is logged and audited.
• Two-Factor Authentication (2FA): hijau444 supports two-factor authentication as an additional layer of account protection, which members can enable at any time.
• 24/7 Security Monitoring: The hijau444 cybersecurity team monitors all platform activity in real time to detect and respond to threats promptly.
• Regular Penetration Testing: hijau444 undergoes regular security testing and audits by independent security experts to identify and patch any vulnerabilities.

While we take all reasonable precautions, no digital system can be guaranteed 100% secure. We encourage you to also take steps such as using a strong password, not sharing your login credentials, and enabling two-factor authentication on your account.

6Cookies & Tracking Technologies

Hijau444 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and secure your login session.

Types of cookies we use:

• Essential Cookies: Required for essential platform functions such as login session management and security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting anonymised information about how you use our platform (pages visited, time spent, etc.) for analytics and improvement purposes.
• Functional Cookies: Remembering your preferences such as language, display settings, and login information so you don't need to re-enter them each time you access the platform.
• Security Cookies: Used to detect unauthorised access attempts and fraudulent activity, and to ensure the integrity of your session.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the hijau444 platform and your gaming experience.

7Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data processed by hijau444:

To exercise any of the above rights, please contact the hijau444 support team via 24/7 Live Chat. We will process your request within 14 business days. In some complex cases, this period may be extended up to 30 days, with notification provided to you.

8Data Retention Period

Hijau444 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: Retained for the duration your account is active and for the period required after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years as required by Malaysian financial and tax laws.
• KYC Documents: Retained for a minimum of 5 years after the end of the business relationship, in accordance with AMLA (Anti-Money Laundering Act) requirements.
• Communication Logs: Support chat records are retained for 2 years for service quality and dispute resolution purposes.
• Technical Data: Technical logs and platform activity data are retained for 12 months before being deleted or anonymised.
• Marketing Data: Retained until you withdraw consent or request deletion of that data.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

9Changes to the Privacy Policy

Hijau444 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, new legal requirements, or improvements to our data protection measures.

Any material changes to this Privacy Policy will be communicated to members through:

• In-account notifications when you log in to the platform.
• Notification emails are sent to your registered email address.
• Updates to the "Updated" date shown at the top of this page.

Your continued use of the hijau444 platform after any changes to this Privacy Policy take effect will be considered your acceptance of the latest version of the policy. We encourage you to review this page periodically to stay informed of how we protect your information.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how hijau444 handles your personal data, please contact us through the following channels:

• Live Chat: 24/7 live support via the chat icon in the corner of the hijau444 platform.
• Email: Send your privacy enquiries to [email protected]
• FAQ Section: Visit FAQ page us for answers to frequently asked questions about privacy and account security.

Our team will endeavour to respond to all privacy-related enquiries within 3 business days. For more complex complaints requiring thorough investigation, we will inform you of the expected resolution timeframe upon receipt.

If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the relevant Malaysian Department of Personal Data Protection.